I have tried contacting ORielly Auto Parts in Sand Springs several times and talk to the store manager at that location, Mike, but he will not return my calls concerning the numerous alternators I have had replace within a time span of just a few months because they were defective. I have even went to the store to try and talk to the manager. He is never in when I go there. I purhcased an alternator from Orielly Auto parts initially in Pryor oklahoma, well the mechanic did who had it installed with Hughes Electric In Claremore. I have had to repalce this Ultima Alternaor now 3 times. The cost of the labor repairs for this with the mechanics has cost me over $1000 dollars all together. This is just the cost in labor repairs. I can't get Mike, the mangager at Oriellys in Sand Springs to return any of my calls. And I feel THIS is unprofessional and inappropriate conduct. It disappoints me with having to replace the Ultima Alternator that ORiellys carrys several times and has left me nothing but unsmilingly upset and aggrevated. The last time before I purchased a new alternator from Napa, as soon as the mechanic at Keystone Garage, put the alternator in, it was bad.
I researched the product Ultima and countless hits off the internet came back with complaints about people saying beware don't buy alternators, starters etc from Orielly auto Parts. How O'Riellys company cancarry a product which they should know by now from all the complaints I have reviewed on the internet is second rate, is beyond me. I am the one stuck with the huge charges with mechanic bills for replacing the alternators.
I wasn't going to take another chance and have another alternator from Ultima that Oriellys carries put in my car so I purchased a brand new one from Napa and the car is running just fine now. I don't understand why the O'Rielly store manager at Sand Springs in Oklahoma will not return my calls. I have not been rude and inappropriate in any way to give him the excuse to refuse to call me. I don't have the original.
I would appreciate returning this last alternator that was bad from the start and would like a refund for it. I know its a long shot trying to ask for compensation for all the monetary cost of labor putting these faulty low grade alternators in my car but I feel O'Rielly Automotive company should help with a percentage of that cost, I would be very grateful that they would do the honest and polite thing by helping me absorb that cost also. Needless to say, i am very disappointed with my experience from Orielly auto parts concerning the purchase of the alternator and the replacements that were bad. This has been a serious nightmare of a purchase. Pass this on to who ever has had problems with O'Riellys about issues like this.
If you are planning on buying a product like this from O'Riellys, go somewhere else. Do your research Like I should have done in the first place concerning these Automotive Retail part stores and their products they carry.
I would appreciate a little consideration concerning this matter and would appreciate o'Riellys Automotive company standing behind its statement of customer satisfaction. This has been a night mare for me and being on disability it has also been a major cost that has been extremely difficult for me to handle. Bruce From Tulsa, Sand Springs Area.
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