We went to Eagle Transmission in Mesq. On 4/17/04 & had a T5 rebuilt & supplied our clutch kit & overhaul kit. This cost us a total of $1,326.01. The car was in their shop until 4/19/04 & they NEVER returned one call to me at any given time that they said they would. I have noted every conversation / time that I had to repeatedly call them to find out ANYTHING. Gerardo continually promised to call me back & didn't.
Then we had to take the car back in on 8/2/04 due to it was leaking fluid around the rear seal. They ruined a brand new gel battery (red top) while in their garage. They charged it for a very long time while we were waiting & finally got it started but we left & it died & would not restart / jump off or hold a charge. We had to replace the battery & Joe said that it was not their fault or problem. Gerardo again promised to call me back to let me know when the job was finished & NEVER did, so we just showed up @ closing time to get the auto.
The transmission began to not shift good from 1st to 2nd & we again put it back in the shop on 8/25/04 & they told us they would know something the next day. They never called us back. My husband called at closing time to find out they had not even looked at it since they had "paying customers" coming in. Joe told him he would know something by 11 am the next morning on 8/27/04. I called at 11:05 am & they had not had time to look at it yet. They would call me back at 2 pm. I threw such a fit w / them about not returning a call since April till Gerardo did call me at 2:10 pm to let me know they had the trans. On the table but no news as to what was wrong with it. He would call me back in 10 min.
At 3:10 pm I called back to talk to Gerardo & he began to blame the problem with "their gears" breaking on 2nd gear being caused by a defective kit we provided for the overhaul kit. (even though this kit was defective - it was not replaced & remains in the trans. NOW & IN THE AUTO) So, they replaced 2nd gear, 1-2 slider, fiber synchros, RESEAL TRANS. This cost another $800 & they reduced the labor cost for me. WOW!!! Besides, when the guy from the shop drove my son home in the car to test drive & take it back to the shop he was being cooled down by the A/C. Well, by the time we picked up the car 3 days later the A/C had been totally discharged while sitting in their shop. As well as the hood pins were not put back on the same way as the driver leaves them. This stunt cost me $316.40 at a nearby shop the same day to fix.
Well, as of Sunday 8/29/04 - GUESS WHAT? The part above about RESEAL TRANS. Well, guess they forgot to do that. It is leaking again & has permatex stringing out of it. Like melted gum. I call Gerardo again to let him know what is happening & he implies that we may have done something to the transmission & doesn't know if it will cost to have anything else corrected & can't promise me they will get it out in a day if we deliver it to them because "they have paying customers". When I question this as I have paid over $2,100 to them & what am I - he says he didn't say it.
I note every conversation I have w / them & they will LIE & TWIST THE TRUTH.
Believe me, I know what Anthony is going through & if you have any sense - you will not go here to have this done to you. It is all TRUE. I don't care what their cronies write back in defense.
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