I am writing regarding my account. Due to financial circumstances I was forced to do a voluntary repossession. I attempted on several occasions to contact someone from CPS to see if there was anything that could be done, whether skip a month or something so that I could try to catch up on certain household necessities and I was told that there was nothing that I could do. After speaking with SEVERAL representatives that did nothing but misinform me in everything that I was told. I finally came across Mrs. Stanford who was a real sweetheart. She tried really hard to work with me, even instructed that I take the car to CarMax to see how much they would give me and see if we can try to negotiate something. CarMax offered me $5,000 for the vehicle, at that time I faxed all of the info to Mrs. Stanford, she then discussed this with her Manager and they told me that if I could come up with an additional $1,000. Bringing the total $6,000 they would consider my account paid in full.
After several attempts I was unable to get CarMax to give me anything more than $5,000. So I had to continue with the voluntary repo. I was instructed to take the car to the dealer where it was purchased and I did just that so that I would not be charged the repossession fee. Which I am still being charged for.
Then they sell the vehicle in an auction for $7,000, and also the balance from my extended warrantee which ALL TOGETHER amounted in over $8,000.
I am asking why it is that if you were so willing to consider the account paid in full with $6,000 why after receiving more than the original negotiated amount did you guys take my remaining balance from my warrantee, and you are still expecting for me to pay $1,260.54. They charged a recovery fee when I myself drove the car to the dealer.
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