We were one year away from paying our car off that we purchased from Carmax. My husband and I were both laid off at the same time. He has since returned to work, but I am still layed off. We fell behind on our payments and I asked them to work with us so we could catch up on our payemtns. I spoke to a customer service rep and I sent them more than what the payment was while attempting to catch up the payments. They repossesed the car anyway, and sold it for $500. Then they sent us a bill for $3,000, which is what we owed on the vehicle. If they were going to sell it for $500, they never offered it to us for that kind of money. They now expect us to pay for a vehicle that would have been paid off in one year. It was financed for 6 years. We paid for that vehicle for 6 years with 1 to go and they would not work with us. That vehicle was paid off already if you count the interest charged. Every one of our creditors have worked with us, including our mortgage company, but not Carmax. They are just dying to stick it to the consumer. We paid faithfully for 5 years on that car, but when we were in a financial pinch, they could not wait to grab the vehicle and sell it for $500. I don't recommend anyone buying a vehicle from them.
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