I financed a vehicle through carmax in Sept. Upon making payments every month, I wake up 2-19-08 to find my vehicle missing. They sent a repo man for it! At first they gave me the run around about no payments recieved from Dec - Jan. I provided proof about all payments made during that time. Then they stated that it seemed there was an Oct payment missing. Why not contact me and let me know this? There are two people registered on this vehicle and not one of us knew. Why wait so long? I pay over the amount of my note at times and it is sent every month.
So out of the blue they decide they are going to repo my car 5 months later, even though this was a simple error? They charged me the car note, plus an extra $385.00 for a tow fee, plus my feb payment ($1360.18), or i was left with no vehicle and they stated they would auction it off, leaving me responsible for full payment and interest. Not to mention when i picked up the vehicle, I had to pay another $30.00 to the towing company! I am disgusted with this matter and can get no answers from carmax! I do not recommend this car company to anyone.
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