My husband broke down and was towed to Lubbock Truck Sales. He drives a T-800 Kenworth with a C15 Cat engine. The "certified" mechanic stated he would need a new ECM. It was ordered and installed. But the mechanic loaded the wrong information into the new computer. It did not work. So then he said the truck needed a new wiring harness. The mechanic took off the valve covers and removed the injectors, which is totally unnecessary for an electrical issue. After 6 days they called and stated he had a technician from Caterpillar come and the problem was the ECM and was repaired. My husband drove from San Antonio to Lubbock to pick up his truck only to find out his truck would not start and it was giving the same codes as when it was towed in.
The dealership wanted to charge us for 27 hours of labor to fix everything under the sun. Even worse while my husband was there is Lubbock he observed the "certified" mechanic using faxes and manuals and trying to work step by step to fix one thing after another. Finally I started a fire and called Daimler Trucks North America (DTNA) who make Freightliner trucks to let them know this place is giving them a bad name. Then I called Freightliner helpline and complained as well as Caterpillar to see if they really had a tech go out. This caused Freightliner and Caterpillar to call Lubbock Truck Sales to find out what was going on.
The manager did not want the bad press and told my husband to call a tow truck and get his truck out of there. He did give us our money back, however; after a week of lost revenue we towed the truck to Rush Peterbuilt and the truck was fixed in 3 hours. It was the ECM but the "certified" mechanic corrupted the new ECM and that is why it didn't work. Now we have to have Caterpillar check the valve covers and injectors checked as well as the electrical because of Lubbock Truck Sales award winning mechanics... Not. Any way this was a costly, but valuable lesson. Call the Caterpillar hotline before you call the wrecker!!!
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