I ordered an engine from Engine and Transmission World, AKA swengines.com. I needed an engine with specific features so I was careful to ask lots of questions about the engine they wanted to sell to me. The salesman, Dale, assured me that he had the right engine. The engine arrived about two weeks later, but it wasn't even close to being the right engine. I called Engine and Transmission World whereupon Dale acted arrogantly and condescending towards me. He insisted that the right engine had been shipped even though he didn't even take the time to ask a single question in order to at least pretend that he was interested in figuring out the problem. I contacted the Wisconsin Better Business Bureau and filed a complaint.
Dale responded to the complaint by acknowledging that the wrong engine had been shipped. I called Dale and he told me that a replacement engine was being shipped-out and that the first engine would be picked-up soon. They picked-up the first engine.
Two weeks went by and I still hadn't received the replacement engine. I called Dale and he told me that a replacement engine wasn't being shipped because he didn't have the right one. Thanks for letting me go for two weeks thinking that an engine was on its way!!! So much for customer service or basic human kindness!!! They could have called me instead of letting me think they were shipping an engine. I asked why my credit card hadn't been credited for the $1,645 and Dale said because they rejected the return shipment because it arrived "freight collect." WHAT??? Let me get this right. THEY sell me the wrong engine, so THEY arrange to pick it up and ship it to THEMSELVES "FREIGHT COLLECT." Then THEY reject the shipment that THEY arranged, and now THEY are waiting for me to pay for a shipment that THEY arranged before THEY will credit my card for the purchase for which THEY defrauded me in the first place!!!
They are a fraud and scam. Do not buy an engine from swengines or engine and transmission world. Google them and see all of the negative reviews about their company. They have a "f" rating with the wisconsin bbb.
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