Here is another blatant ripoff attempt.
My daughter (8 months pregant) takes her car into Pep Boys to get an oil change. When she goes to pick it up, the tell her that they refuse to release the car because the brakes need to be fixed. They tell her that it will cost $260. They will not give her the keys unless she pays for a tow to another service station or hand over a credit card. When she insists they tell her that they will call the police. (My daugther breaks down into tears)
I had to show up and confront the service manager, Bryan. He insist that the brake pads are to thin and it is a hazard driving the car. (Note my daughter's fiance is a mechanic and he is waiting at their apartment complex to replace the brake pads.
Parts dealer says the enrie brakes need to be replaced. Our mechanic says just the pads need to be changed.
The service manager will not back off until "I" insist that the police be called so that i can document the case so that i can personally sue Bryan for extortion. He finally backs off and releases the car.
What is almost as bad is that when i called customer service, the 1-800 desk says they will take the complaint and send it to the service manager for a response. They will not allow me to talk to ANYONE else... Not anyone in customer support, no managers, not even the help desk supervisor.
Calling corporate HQ is not better, all telephone numbers only have recordings. Corporate offices you need to dial an extension or type in a name. (So i looked up the PEP BOYS Annual report on the web, looke dup the Officers of the company, the executive staff and the names of all the VPs. Dialing into the corporate phone directory, I proceeded to leave messages for the CEO, CFO< 6 executive VP, half the board of the directors and the top 16 shareholders of the company.
Finally, the CFO called me back, put me in touch with a person, who apologized and offered me a $350 free brake job in recompense.
Bad news, they see a young pregnant girl as decide she is an easy mark. They tell her she has to fork out $260 or they will impound her vehicle and call the police to have her arrested.
Worse news is that their customer support system is designed to prevent customers from reaching anyone except the help desk and the manager that tried to extort the poor girl.
Good news, is that if you cant work from the bottom up... Start again at the top and work DOWN
You would be amazed at how much attention you can get.
Last item... Never did figure out why they removed the tires to see worn brakes when se went in for an oil change. Fishing? Witch hunt for work? Or changing good pads for old to justify extra work
Not a good place to deal with. Stay away.
P.S. The real number to get through to customer support for Pep Boys is 215-430-9897 Executive Director Customer Service... Don't waste your time at the help desk
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