In short, i visited NTB store 810 (address 5030 US Highway 287, Arlington, TX 76017) to have our oil changed on 07/27, and in the process they broke the starter. We went spoke with the manager he would not accept responsibility but agreed to pay for all service, we just had to pay for the starter - with no other options, we did and immediately contact the customer service/complaint department via phone. This is a call center, not NTB, so we waited and we finally got into contact with the new manager at this location (because the manager on duty when this happened was no longer at this location) and filed a customer claim/refund form and waited our 6-8 weeks for the refund. We never received anything, nor did we ever hear anything back from NTB. We have been in regular contact with the store manager (another new guy since this position has turned over again) and service manager and are getting the run around. For over three months now, we have been told that they couldn't find it, it wasn't approved by the right people, it awaiting approval, they contacted the guy that needs to approve it and they are just waiting to hear back from him, it’s still awaiting approval from the middle guy, etc. We are constantly calling, we have provided additional copies of the claim and still to this day, 01/12.
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