I have been dealing with Aaron's for many years now and, until moving to the Dallas area, had not had any problems. But the store I am dealing with now, in Richardson, is the most dishonest store I have ever seen. I purchased a TV from them and it was having problems. It was sent out and returned 3 weeks later in even worse shape than before. Not only was it not repaired, but it was filthy, with grease all over it! I called the store back and spoke with the manager. He told me they would be out the next day to pick it up. They never showed up. I then took it back to the store. The manager said he would send it back out and let me know what was going on.
After weeks of not hearing from the manager, I contacted him again. He said he did not know if it could be fixed or not. I told him that if this was the case, I wanted another TV in the same good shape that mine was in before I sent it for repair (yeah, it was in better shape when it was broken). He told me to come into the store because he had one. I went in, and the one he had was horrible, scratched and with a lousy picture. He assured me he would get one in. After a few more weeks I called him again. Guess what? Different manager. He said the manager before him had really messed things up and he would take care of it. He sent me to another store about 20 miles up the road, which he said he had talked to and which had a good TV. I drove up to that store, and the manager had no clue what I was talking about. The TV he had there was also in lousy shape.
I decided to contact the regional manager, Donald Johnson. He assured me he would look into it. After a week or so he got back to me and told me that this TV was no longer being manufactured, that they had to special order the part, and that it would be fixed. He told me it could take up to 6 weeks. Well, I waited about 6 weeks and went back up to the store. Guess what: same manager, but now saying he had no idea about my TV and did not even know if it could be fixed. I asked him what I should do, and he just shrugged. I asked for the regional manager's number again, and he gave me a phony number that yelled at me for calling it, so I called the customer service number.
When I spoke with customer service, they assured me the regional manager would get back to me within 24 hours. I guess I forgot to ask when the 24 hours would start, because it took a few days. Donald finally called me back and assured me he would look into it again. This was the beginning of last week. He told me he would get in touch with me this week, and if they still showed the part on back order with no idea when it might come in, they would get me a new TV set. He absolutely promised me it would be settled this week. Well, at 4:59 pm on Friday afternoon I received an email from him stating that they were still showing the part on back order and he was giving them until the end of the month (yes, another month) to see if they would get the part.
I am totally at a loss as to what to do now. If anyone can help me, please let me know.
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