I purchased my vehicle, paid in full in Nov.in December I received a notice informing me that my original warranty was about to expire, and that I could take advantage of an extended warranty through them. On the outside of this mailer, there is no return address, and says Urgent Time Sensitive. I opened it and it stated that my current vehicle warranty may have or is about to expire. So I want the piece of mind when it comes to car repairs. So I called the number and talked to customer service, they transferred me to a Scott Garrison, (Ext: 353). Scott then started telling me the price ($2495) for a Platinum Powertrain Warranty, which he stated was the best warranty they offered. Scott stated that most of the part on the vehicle would be covered under this Platinum Powertrain Warranty. Me being a dumb-ass, I signed up. Scott then told me I could do monthly payments or pay in full. I stated i wanted the monthly payments. Scott said there was a 130 down payment and monthly payment of $102.72 for the next 24 months. Scott then said I would receive the contract in the mail. 3 days later I received aletter from Scott stating the information about the monthly installments and when the coverage would expire. 1 week later I received the contract booklet.
Update* on 12/31, I called the company back asking them to cancel this contract as I couldn't afford due to a job loss. The dated I agreed to this contract was on Dec 16. So today (Dec 31) I asked for a cancellation. I have 30 days to receive this contract, at which point a job loss and i didn't agree the all covered parts in the contract. I spoke with a customer rep and stated I would like to cancel thiscontract. The rep kept telling me to keep it and he could lower the payments and total amount of the warranty. He told me he would be able to give me the "Employee" price of $1996.00 and he would lower my payments to around $77 a month for the next 18 months. So me being very mad, I agreed to this just to make them shut up. I then got an email from the rep stating the new pricing on the warranty and was told it would take a week to get the updated contract.
Update* on 1/6, I haven't received an updated contract, so I tried to email the rep back via email that he sent to me. WOW after sending it, i received an email stating the email address was invalid and to try again. The email address that I received the updated monthly installments is [email protected]... Think a company would have a legit email. So I'm going to call them tomorow (the 13th) and tell them to cancel my contract since the 30 days haven't come. 3 days within the 30 days. I'll post an update within the next few days and type a review of what went on with the phone call.
Sorry about this being long, just needed to be detailed.
0 comments