I purchased a deal from continental guarantee in nov. While discussing using the woman about the telephone, the program, she mentioned it'll be 24 months of funds, 100,000 miles, and 5years, etc. She told me the contract was transferrable as well as, easily actually desired to cancel the agreement, I really could stop, as well as the there will be a prorated reimbursement delivered in my experience, based on usage and period of time.
And so I chose to cancel my guarantee since I had been preparing to market my vehicle or industry it in. I contact and cancel, they stated I want 2 items to cancel. 1. A notice written down saying I'd prefer to stop, that we delivered over an email, and 2. A present usage declaration, displaying one of the most current usage on my automobile to be able to issure a professional rated refund.
And so I send a declaration over from an oil-change I'd completed later that evening. I notice nothing in the organization for around per week, and so I choose to contact and find out whats happening. They inform me their isn't any return released, my agreement does not express I will obtain one. And so I duke it out with scott the client support supervisior and inform him I had been requested to deliver the usage declaration, informing him his workers requested me to deliver it so that they might matter me the reimbursement.
Why could I be requested to get a usage declaration, simply to stop a guarantee??? And so I asked him to hear the recording of me after I bought the guarantee. He sets me on-hold, returns on in about 4 mintues claims he paid attention to the recording and claims their is nothing which was stated after I bought the program being mentioned in regards to a pro-rated refund. I requested scott just how long the recording was, he explained, "16 units". So then i request scott how he paid attention to A - 16 second discussion in 4 units??? I told him he was clearly fast-forwarding the discussion and may have easily-missed the discussion that entails myself getting a return.
So here I'm $400 later to get a 6-month guarantee, that's been terminated, and that I get nothing back. The sum total purcahse plan was $1,695 to get a 5-year strategy. Thats around 350 annually, and that I settled 400 in six months and that I get nothing back.
Paul
folsom, California
U.S.A.
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