I sent a present on Dec 11 to Ill. to my son's house. The package was returned to my porch on Jan 1.
I called the customer service number only to find out that the late afternoon delivery I requested, and was assured would be no problem, was a problem. They tried to deliver three times between 11am and 2pm, in the middle of the day. I felt the office personnel were not honest.
I am very angry that my grandchild might think I forgot her on Christmas, and the repeated apologies from customer service do not do a thing for me. I cannot understand how the package was brought back to me and thrown on my porch like trash.
If I'm not a large enough client for them to take the time to help, maybe they should have told me that up front, and I would have taken my business elsewhere.
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