Shopping experience was fine. It was about 13 months ago.
I have had a couple of issues with the service. A cuple of days after buying, noticed vibration around 60mph and when braking. Turns out at least one of the tires had a dead spot in it. This is at 28k miles and factory Goddyear tires that looked healthy to the eye. They replaced all 4 with brand new Coopers. While replacing them their service dept. Managed to scatch 3 out 4 rims. They would not replace but did bring someone down to Tennessee from Kentucky to re-finish the rims. He did a nice job... No complaints. Also, when I must mention that when I arrived to pick up my vehicle after the tires were replaced and before the re-finish job, I found one of the new tires completely flat. They put in a bad valve stem. Well, it's now been about year and guess what. Reverse has gone out on the transmission. It goes forward in all gears but no reverse. Just whines in reverse. I have the extended warranty. I received a call today from Carmax asking for my maint. Records on the transmission. They asked to see where I had the trans. Serviced at 30k and 60k miles. I bought the vehicle at just over 28k and I am hoping their 125 point inspection records will indicate that they servicesd the trans prior to my taking the vehicle. I did have the trans serviced in Feb. 2004 at just 55800 miles. It is now June 2. I checked the fluid level and color. It was on the mark and ruby red in color. I will post again once I speak with Carmax tomorrow June 3.
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