The following incidents have all taken place in the last 4 weeks.
#1) A female friend goes into the Alpharetta location. She asks for a tune up and to have the brakes checked. The tune up was performed. At the time of pickup, she was told she basically needs a full brake job. You also need 4 new rotors. The pads are shot. It's dangerous to drive the car in it's current condition. She was quoted a price of $850. She took her car to a local mechanic for a 2nd look. 2 rotors needed turning and she needed front pads. $145 with a lifetime warranty on the pads. Whoever told you that you needed a full brake job and rotors should have their business license revoked. That is a sham.
#2) Another friend goes into the Alpharetta location for an oil change and to have the brakes checked. The oil change was performed. At pickup time, he's told you need a front brake jobfront pads and rotors. He was quoted a price of $400. He took his car to the Honda dealer for a 2nd opinion. He did not need a brake job. He was told to have them checked every 6 months, but there's still almost half the pad, all the way around. Who said you needed rotors and pads? No charge.
#3 The same above noted female's car over heats. A friend suggests she take it to the Kennesaw location. They replaced the water pump, timing belt, and thermostat etc$625.8 days later, her car overheats again. This time they say it's your radiator another $510. Why wasn't this diagnosed the week before? Did the water pump, timing belt, and thermostat really need replacing? Are you kidding me? NOW... 4 days after the radiator replacement... Her car overheats again. What else is there to replace? This is a JOKE! I told her to immediately call her credit card company and have the recent charges reversed from her card.
From reading many other complaints and reports against this company... These incidents are the norm. They seem to be even trained to milk as much out of the customer as they can. They come on with this "best friend" greeting and put on such a caring act. They deliberately mark up parts to an unreal number. They only care about the dollar, theirs. They took the harding work single mother out of over $1100 in less than 10 days... And her car still over heats. The local media will be getting involved very soon and hopefully we can run this sham out of town. Amazing. Please pass the word around on these crooks. Thanks.
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