We bought 2002 PT Cruiser in July. The mileage showed about 35k. Normally I would have said no way a 5 year old vehicle would that low of mileage. No bells or whistles went off because I have always heard Clark Howard speak of how great a place it was to buy a vehicle without all the haggling.
Immediately we started having problems with the tires & back breaks. The tires would lose pressure and the back brakes sounded as if the pads were going out. Not all of the tires would lose pressure at the same time. We would put air back in and the same would happen again.
We went back to CarMax and explained the problem. The service manager said he could check the brakes for $53. Oo. I didn't think we should have to pay for that. He said he had to pay his workers and could not do it for free. As for the brakes he did a visual inspection only and said they look fine and it is not uncommon for the brakes to sound like they are rubbing.in other words, he was not going to do anything unless we paid. I left out of frustrations
We have always bought our tires from Kauffman Tire. We took it them and they said all 4 valve stems were defective. They replaced them at NO CHARGE because we were a customer and they knew when we bought replacement tires we would go to them.
We thought that would solve the problem. It did not. Once again we started losing air one tire at a time. Once again we would have to add air. After about a month we went back to Kauffman tire and they examined the rims. The rims were not sealed properly. Kauffman tire pulled all 4 wheels and found that the rims had deteriorated. Kauffman tire smoothed them out AT NO CHARGE.
Kauffman tire also pulled the back wheels and said we needed brake pads and the rotars smoothed out. The rear brakes actually had rust in them and needed replacing. The previous owner lived in New York state. That is why the brakes had rust in them.
CarMax taunts there is a 125 point inspection. There is no way they inspected my vehicle. I am now in the process of trying to find out who the previous owner was and talk to him. I hope to be abel to run the vin number and to find out if the odometer has been run back.
I also intend to call their corporate office (1 804 747 0422) file a complaint and do the same with the Georgia Cunsumers Affairs office and the Better Business Bureau.
CARMAX IS DISHONEST AND UNLESS ALL OF YOU ARE UNWILLING TO COMPLAIN TO THE PROPER AGENCIES THAT REGULATE THEM, IT WILL CONTINUE. I also intend to contact Clark Howard and see if he can help or at the very least quit praising them on his radio show.
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