We too recently had an experience w / Carmax.in November we bought a 2004 Ford Explorer from the fredericksburg location. Well when driving to Florida for a family vacation with myself, my husband and 3 children in March doing 65 mph down 95 all 5 of our passenger rear lug nuts broke and our tire went flying. Luckily no one was hurt, but, CarMax is saying its not their fault, even though 3 weeks prior we had taken it in to be serviced with the complaints of it pulling to the right when braking. They said they checked the brakes and rotors and everything was ok.
Well after we called them with the info about what happened, they are saying that they never took the tires off to inspect the brakes & rotors. They said they used a tempature gauge and looked through the rims! Wtf?! So now we are at the point of trying to take them to court to 1. Get them to pay for the reapairs we already paid for, plus the remaining damage, and 2. Make this known to the public on what a crappy company carmax actually is. So we are trying to get anyone & everyone who also have had issues to come together! Please email me so together we can make it known what kind of company they actually are!!!
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