I had purchased 4 new tires and purchased the warranty and hazard protection. Within 2 months of the purchase I had a blowout. The tire literally unraveled and tore up my inside liner of the wheelbase. I went to Firestone to complain of the blowout, questioned why it happened, and James Ramsey offered to replace it at a pro-rated discount. I told/reminded him that it wasn't to have any charge because it was a 'blowout'. I ended up paying over $92 for the tire, just barely less than retail. Within a day of my getting the replacement tire I noticed a BUBBLE on the tire (I took pictures). I complained to corporate and had a guy named Will Helton call me. He said I should have NEVER been charged and apologized and said the tire with the bubble can be also replaced at no charge. I told him I wasn't trusting of the company because of the first blowout, being charged to replace it, and because of the tire having a bubble. I grounded my car for two weeks and still hadn't heard of an alternative solution. I had no choice so I finally decided to take my car in to get a replacement. I asked James for the refund on the $92 and he said, "that's not my deal, you take it up with corporate". I came back another day and James Ramsey said, "I read your emails to corporate asking for my job. You need to take your business elsewhere!"
Firestone RIPPED ME OFF! I took pictures of the bubble and was told by 2 other dealers that the tire had a manufacture's defect. I also took my car in for an oil change (Firestone had been the ONLY servicer of my car) and they showed me several items of neglect and negligence from Firestone. Do NOT trust Firestone and do NOT trust James Ramsey of the Allen store.
0 comments