All I can say is that after all the bad things I heard by word of mouth, giving this "dealership" the benefit of the doubt was a bad, and extremely costly decision. Purchased a pre-owned Jeep in June which came with a 3 month/3000 mile warranty. The mechanics had done an inspection and provided me with a list of about 10 items that needed to be fixed, even minor items like one stereo speaker replacement. They fixed some of the items, while I knew others (e.G. Brake pads) would be my responsibility. Little did I know that I would be in and out of the service department 5-6 times in the first 3 months of ownership.
Literally 10 days after buying the Jeep one of the windows stopped working. I had them look at it (for $80) and they told me it needed a regulator which was going to be $400 plus installation labor. I bought a $130 regulator and installed it myself, but the window still didn't work. When I called the service dept. They said it didn't need a regulator but a wiring harness. Now I've spent $130 and an hour of my life for something that wasn't even broken. They refused to cover this under my warranty.
2 weeks later (and within the first 30 days of owning the vehicle) it overheated and broke down on the highway. Had it towed to Willie Racine's Jeep and they informed me it needed a new radiator. They also said they weren't paying for it under warranty and it was going to cost me around $1200. I had my neighborhood mechanic replace it for $550 and when he showed me the old one there is no way Willie Racine's didn't know it needed a new radiator before they sold the car to me. Ironically my neighborhood mechanic used to work for Willie Racine's and quit after a few months because of their unethical practices in the service dept.
While my guy replaced the radiator he pointed out the oil pan to me. It was so corroded that poking it with a finger could have put a hole in it, but apparently they "didn't notice that" on their vehicle inspection prior to purchase. Think it was covered under warranty? Of course not.
There's a lot more to this story but I'm so aggravated that I don't want to waste any more time with the other BS they put me through. At the end of the day I will NEVER be back to this dealership for ANYTHING. You can buy a car from them if you want, or have your Jeep serviced there, but you've been warned... Expect to be screwed.
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