Re: product: 2010 honda
rancher vin: 1hfte3404a4300893
Unfair Denial of Warranty
Purchase date: 10/22
On 7/16 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.
I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.
On 7/27 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.
Being a loyal Honda consumer for many years, I was very disappointed and surprised at
their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.
This is a direct violation of the MagnusonMoss Warranty Act.
I would be satisfied if Honda honored their warranty or at least offered
reasonable assistance.
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