Usacomplaints.com » Cars & Transport » Complaint / Review: US Airways - Horrible Service. #709467

Complaint / Review
US Airways
Horrible Service

This really is when it comes to my current moves in your flight, July 20th and July 24/25th. I had been planned to abandon Texas/Ft Price at 5:15am on July 20th having a link in Charlotte, NC and ultimate location of Montego Bay, Jamaica. I tested my case online and published my boarding pass your day before (24 hours). After I reached the airport that day, I still needed to stand-in point to check on my carrier again which triggered me to skip the 45-minute carrier fall plan that you simply allegedly have. I had been informed that my carrier needed to be actually labeled 45 minutes before my trip or I'd not have the ability to travel which I'd to travel with my baggage. I've never heard about this type of principle and didn’t view it in your site, I thought since I have had previously examined in online twenty four hours before I'd simply need to fall my case. I requested the clerk how overdue was I in obtaining my carrier actually labeled and he or she explained I skipped the 45-minute stop by 4 units, which it required 45 minutes for my carrier togo in the table towards the airplane. I couldn’t comprehend some of this at-all particularly since there have been guests standing at alone kiosk awaiting their baggage labels aswell. What's the purpose of self-check-in if somebody still needs to label my carrier however the kiosk is alone? Therefore standing in-line to get a second-time created me miss that trip. I had been placed on the 6:55am to Charlotte, NC withstand-by about the 11:30am to Jamaica that was the final trip from Charlotte for that evening. Fortunately, I had been ready to obtain onto it. Easily hadn’t gotten on, I'd have now been caught in Charlotte for a later date and been each day late to Jamaica. Where's the reasoning for the reason that? Well I thought it had been throughout and that I might appreciate my journey before mayhem I experienced on the road back. Departing Montego Bay, I couldn’t discover my trip reservation in the kiosk. I'd to hold back in-line one hour to determine a realtor. After I reach the broker I realize that my reservation confirmed my visit to and from Jamaica for that same-day. I'm assured that I didn’t guide it-like that and perhaps there is a glitch within the program. I'd to buy a-one way ticket back again to Texas having a link in Charlotte. I really could not access it the final 2 routes out-of Charlotte simply because they have been overbooked and so I couldn’t actually travel life. Overbooked? Nevertheless doesn’t create any sense. This led to my needing to remain overnight and abandon at 7:45am on July 25th. After I reach the Charlotte airport the following day, I'm watching the same alone kiosk and individuals waiting to obtain their baggage labeled. I'm questioning are they lacking the 45-minute luggage fall too. I choose to stand-in the Quality Point wishing to obtain on an early on flight-only to truly have the sad experience of the worse flight representative actually. I really believe her name is Jennifer. She's Africanamerican, really short-hair that's red in-color, and he or she wears spectacles. Her perspective and conduct was inexcusable. She was rude, short-tempered, unaccommodating. You identify it, she was it. While it had been my change to approach the table, she changed her focus on another point stating she couldn’t keep an eye on who had been in line. The problem with that's the folks she chose to aid weren’t within the Quality Point using the remainder people, these were down aside. She also originated from behind the table and switched off a few of the kiosk without saying to these others standing in-line what she was performing and just why she was doing it. These were simply left standing there. One bad woman have been looking to get the Cambodia since Saturday. I should state out-of all airlines there's an extremely powerful chance that I'll not be traveling Usairways later on.


Offender: US Airways

Country: USA

Category: Cars & Transport

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google