Usacomplaints.com » Cars & Transport » Complaint / Review: US Airways - Double charged. #641436

Complaint / Review
US Airways
Double charged

I've two severe grievances:

INCH) On my method to MIA from Madrid (because of the bad-weather in PHI) we'd to remain two evenings in Philadelphia, whenever we got towards the airport at PHI to consider the plain to MIA we'd to pay for 50 USD to check on our 2 bags that people currently had around from Madrid. These two bags were examined from Madrid but because we'd to remain for 2 times in PHI we got our bags back and we'd to cover examining exactly the same bags from PHI to MIA that was because the starting our ultimate location.

2) On our long ago to Madrid from Ohio we were designed to abandon with flight nr. 718 on Friday 7th of January at 2.15pm. We reached the check in table people Airways at 11.30am and we got provided by a girl named "Nina" to become transformed to an Iberia flight which was departing on a single trip to 5pm also it was an immediate trip, therefore we approved. We got towards the table of Iberia merely 15 minute later and we'd to hold back until 1:45pm in order for them to start. Once it ultimately was the sign in time, the individual from Iberia informs us that people were placed on a WAITING LISTING which he wasn't ready to verify our chairs until 1 hours prior to the basic starting time, it was totally undesirable for all of US, therefore we returned to Usairways to consult with Nina with no more answers she began considering choices to place us in another trip; when this occurs it had been obviously also late to capture our unique flight at 2:15 (which we discovered later by others within the airport that trip was terminated, but we were never recommended about this by Usairways). Therefore after over 1 time awaiting Nina and friend Adam to locate a remedy for all of US, they place us in a trip (Air Berlin) to DUS (Dusseldorf) from there we'd to alter to Lufthansa to travel to FRA (Frankfurt) after which lastly from FRA to Madrid. All of this triggered a number of distractions: we'd again to hold back for that next time in a-line to check on set for the Atmosphere Berlin flight, we'd TO OPERATE to capture the plain since we were the final people boarding, I had been transporting my wedding gown that was poor handled in flight after flight, and playing around the airport and through protection that was not my purpose after I reached the airport with 3 hours before my initial starting time. Overall, we experience totally abused and dismayed by this kind of therapy and also the scenario, since we originally settled a-1 link trip having a quality airline and wound up traveling in a flight, spending additional for the baggage, and needing to undergo two contacts before achieving our ultimate locations.


Offender: US Airways

Country: USA

Category: Cars & Transport

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