After I notice routing double dipping charging my FastTrak account for toll and then issue toll evasion violation at the same time I decide to close the account on 6/29
I took time to visit their office in person since i no longer trust this agency
I brought two of my previously purchased toll tag and complete required Account Closer form.
This agency refuse to refund remaining $226 balance despite the fact that I want to close my account immediately. They refuse to issue immediate refund of unused funds and $20 for each tag they receive
they told me it will take 30 days to refund remaining balance to my AMEX credit card which is BS.
On Saturday july2 I discover that my AMEX credit card have unauthorized transaction by no other other then FASTRAK state of CA government agency who have the audacity to access my credit card w/out my knowledge and consent and charge another $335 instead of refunding and despite the fact that this account was closed 3 day before that.
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