Complaint / review text:
While looking at my bank account online 1-2 days ago, I noticed a debit transaction that I didn't recognize. Upon further investigation by dialing the phone number that was listed (1-800-417-9720), I was able to make contact with a person who informed me that I was [ultimately] dealing with Surplus Alert.
A few months ago, I had requested information from Surplus Alert and had actually received a membership card. However, I am very certain that I did not give them any personal financial information. I never acted upon the information; that is, I didn't buy anything from them (they are an online distributor of products that people would use for their online auctions, etc.)
$24.95 was withdrawn from my checking account a couple of days ago (it is now Sep. 4,2005), and I immediately called my bank to report it. I was told by the person on the telephone when I called the above toll-free number (I think his name was Benjamin, btw) that I could expect to have the money re-deposited back into my account and that they would not take any more out. He had also told me (before he said that) that Surplus Alert was planning on taking $24.95 out for so many months, and I was quick to point out that I DON'T THINK SO!
My bank suggested that I close out my debit/ATM card, which I did, and if Surplus Alert (aka VNR) does not refund me my money, that I can file a debit investigation at the bank. If I do not see the funds back in my bank account this week, I will fill out the form. I have not called or tried to contact Surplus Alert about this but was given their toll-free number by the man I spoke to on the phone. I have it, but it's not right at my fingertips right now.
Again, I am very sure that I did not give out my debit card # to Surplus Alert, so I don't know how they got it.
Since my card is closed, nobody else can try anything like this.