The next may be the notice my companion and that I have created to Alitalia without get any solution from their website. Displaying us how terrible and ineffective they're.
To whom it may worry
Poor Support - Alitalia Roma Fiumicino - Mon, 25th April.
I'm writing to protest concerning the support I obtained from your own airport team at Fiumicino, Rome at 08.10am on Friday morning, 25 April.
We were holding legitimate seats and designed to travel from Fiumicino at 09.10 to Malpensa and another at 15.30 from Linate together with your flight.
Due to The excessively ineffective and unhelpful service-we obtained from your own team at sign in table where she was more effective answering telephone calls from her cellular or communicating with her acquaintances concerning the days down. Even when we reached least 40 units ahead of time, your team at sign in table recommended us to dump our luggage because it was too late to check on within the baggage, that will be manageable. Nevertheless, she informed us to-go right to the entrance without checking us in. Obviously we were halted by team at protection handle by no boarding card. Without providing people the legitimate boarding pass, your company sign in table team informed us to make use of the info from our E-Scheduling mail. She subsequently offered us a REDDISH boarding pass with no sign in specifics that permitted us to mix the handle. Then we were postponed and finally overdue for the trip to Milano.
In the end that clutter occurred, we were permitted to get into the handle zone, without boarding pass but recommended to visit solution table inside handle zone! I requested another Alitalia team at solution table about some info. She responded rudely that; “ if you want any information, you've to request the visitor information! ” Completing that phrase with” Fxxxing tourists”.
Since The seats weren't legitimate, we dropped the trip that day. No body assisted us giving proper info. We requested to become guide onto the following travel for Malpensa, nevertheless since the missing of our flight at 09.10pm we weren't permitted to utilize our currently reserved seats for that morning trip.
They stated that our tickets were invalided and also the only method for us to depart the airport was to purchase new seats.
To conclude, we returned to Birmingham straight without our baggage, needing to buy fresh seats to get a whole of 980 Pound and waste 5 hours attempting to acquire correct info from your own team at airport. It was definitely not a pleasing experience for all of US to make use of Alitalia again or suggest it to the friends. Since the many awfully unorganised service-we have actually undergone, our Easter vacation in Rome was destroyed.
I've been a faithful client of yours going back 10 years and was really upset to become handled thus rudely in most facet of my trip within the Airport. I anticipate getting an apology from you and also the reimbursement of our prior seats that people didn't possess the opportunity to use.
Yours dissatisfied customer
Mr. Daniele Piddiu
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