Our mom-in law got on Southwest Airlines from Tampa to Manchester, NH. Last May we arranged her trip and he or she got her boarding pass without any issue. Earlier this Dec she arrived and was not able to get her boarding pass. She named and was informed she could not have it till she visited the airport. Obviously at that time A & Tis were previously obtained. No body informed her the cause was since she'd to become "era confirmed". They noticed her identification but no body stated that was the main reason she could not get her boarding go online your day before. Used to donot recognize this till we attempted to obtain her boarding spread her return trip. Precisely twenty four hours before I went online to obtain her boarding pass but couldn't achieve this. It got nearly one hour to discover that she couldn't get it done online since she wasn't "era confirmed" and her seats was to get a mature price. Easily recognized she'd have experienced so much difficulty I'd haven't gotten the mature price. I closed her up for Rapid Benefits where it requests birth-date and believed which was it, however nevertheless could not get it and named and was informed she'd need to visit the airport. I said she's 82 yrs old and that I desired to make sure that she did not need to delay. She may possibly not be in a wheelchair and it is capable to obtain around ok but SHE'S 82 YRS OLD AND TRAVELING ALONE! The person about the telephone stated she might visit the airport and become age confirmed and let them know she couldn't obtain the boarding pass due to it which the truth that she was more than 65 she'd have the ability to pre-panel. While she got towards the airport she wasn't permitted to pre-panel since actually she could wander. Her husband died and since that time touring on her very own is a problem. I truly don't believe Southwest is extremely flexible to seniors traveling. After I first created the reservation I ought to have now been informed that she'd not have the ability to obtain a boarding pass till she was age confirmed. That's therefore absurd - she'd need to travel in to the airport simply to do this. Why could not she obtain the boarding pass of course if she did not move age confirmation then she taken care of another solution. You did not create her confirm her era to obtain the solution - simply could not allow her obtain a boarding pass to obtain about the aircraft faster. Additionally why might I be informed about the telephone that she might preboard however she was informed that may not??? The main reason we arranged her on Southwest was that it's more straightforward to choose her up in Birmingham, NH but to any extent further we will be arranging her on Aircraft Blue to Ma.
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