Usacomplaints.com » Cars & Transport » Complaint / Review: Ryan Air - Overcharged. #517561

Complaint / Review
Ryan Air
Overcharged

I'd arranged online for hand-luggage just from Liverpool to wroclaw (belgium). I had been due to go to a memorial and had needed to pack an additional luggage to consider with me. After I reached the airport at 5am (Trip due at 6am), I had been conscious that I'd very little time. I visited the sign in table and described that I'd introduced stated luggage and requested wheher or not I'd time to check on it in. "Yes, you've sufficient time", I had been informed. I had been provided a bill and directed to visit ryanairis table to pay for £28 for extra luggage. The line for this desk was lengthy and noticeable in the sign in table (ie towards the guy who'd explained I'd "plenty"of period) and that I stood there for around 20minutes developing increasingly more nervous. The girls behing the table were by no means with the capacity of coping with the quantity of people like myself awating routes. From the moment i got towards the table and taken care of the surplus luggage, it had been 5.25 and that I was panicking. I had been provided two blankets of document and had my initial print-out in the online scheduling obtained from me. I got these and went as fast when I might to protection. It had been only if i reached protection-some substantial length away-that I had been informed these posts/bills weren't the boarding card I ought to have already been provided. I consequently needed to operate back downstairs, apolegetically burst after dark still large line, where the monosyllabic desk worker handed me the boarding card. Obviously, from the period i went upstairs to protection (again-despite being generously raced through it by airport team) I'd missed my trip. I got towards the entrance at 5.55am and was informed I Would been offloaded from the chief... Along side three others. My luggage had, nevertheless eliminated using the airplane

Used to do not protest in the time as there is truly no one to protest to at that time, plus I understand how it's to work well with furious, uncommon clients and just how small aid they get and undoubtedly the airplane had quit;it appeared useless going mad about this. I required an address/e-mail/telephone number to address my criticism to and was handed a fax and address of HQ in Ireland. I'd the same as to understand How and just why I had been not provided my boarding card. How they are able to offload me-because of their ineptitude, however consider my baggage (!) and be so disinterested after Iam looking to get another trip. There is no coaching in the team in the table and that I was informed I'd sufficient time. Additionally after I realized the situation of my scenario i visited the table again to check into next routes and also the whereabouts of my baggage, the team were therefore unaware (they explained it'd"absolutely"maintain baggage reclaim plus they did not understand where wroclaw is...?!) I'd to bite my language. I've flown with ryanair on numerous occasions and also have never had a poor encounter before. But that one cost me useful time and cash at a hard period. The situation included garments for both myself and my girlfriendis sisters' memorial.

I eventually needed to obtain a trip to krakow-300kms from my ultimate location through easyjet at a price of £98, one of the ways after which a grieving dad to generate and pickmeup at 8pm from that airport.


Offender: Ryan Air

Country: USA
Site:

Category: Cars & Transport

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