We'd sailed to India from SFO via Dubai on December 10th and our return trip was planned for January 1st’2011 from Delhi.
We'd previously examined in Online, bill could be deliver to proper handle. The trip period was initially at 4.15 am and was postponed to depart at 5:00 am. I'd examined and established the modified period frequently by calling the Mumbai Helpdesk quantity. We achieved the airport at 3:00 am and unearthed that the check in table continues to be shut. There have been three authorities in the table plus they declined to assist us.
On repeated demands, one of these reluctantly named the entrance (after 20 minute) and advised us that people can't table the trip.
There is no courtesy expanded to us with no option agreed to us. Again, after repeated demands, among the authorities, named the Emirates Reservation from my own telephone and after 25 units, had people speaking with the Reservation expert.
We're provided subsequent options:
- Spend “no show” fee
- we are able to visit Dubai on January 2nd and watch for another trip to SFO from Dubai for 5 times.
- we are able to remain in Delhi for 15 days, as just one trip had available seats available although not for next 15 days.
- we have to spend $200 per-ticket to obtain the above two choices
We required the Emirates team to help us with any integrating airlines and were informed, that there's no tie-up with every other flight.
We'd two girls around as well as their Colleges were starting on January 3rd also it really was essential and immediate for all of US to achieve house on January 1st or 2nd in the many.
We'd no additional option-but to purchase seats about the table from Singapore airlines, that additionally business-class which charged us a lot of money. After which we also needed to remain in Singapore for just one evening that again we'd to pay for from our very own wallet.
We're completely dissatisfied using the perspective of Emirates team in the Delhi Airport and also the Team on telephone for concerns. These were completely non professional, rude and never whatsoever useful.
We'd often kept Emirates in a higher confidence, but next encounter no more.
I'm processing this criticism inside your Criticism container and want to be paid for the costs that I'd to get for that error on Airlines team.
I'd sent this as e-mail for them 2 times previously and sent them the documents. Haven't recd any reaction to date.
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