After looking for an upgraded exhaust system for my car, I decided to make a purchase through Dan at Stebro. I had questions about the system, so I called Stebro to place this order, but nobody answered... Idstead I left a VM.
Dan called me back, answered my questions, and I placed my order for a $1400 system. Dan asked that I don't use my credit card for the order, as it was a slim deal for him and he'd rather not pay the CC fee. He e mailed me wiring instructions and i sent the money. As I write this, I can't beleive what a stupid move that was. Dan told me the delivery time was 5 days. That was on the 9th.
I still hadn't received my order on the 18th. I sent Dan an e mail (because he doesn't answer the phone) to let him know, and I asked him for a tracking number. He responded that he'd send it on Monday (the 18th was Friday).
On the 21st (Monday) I sent Dan another e mail..."Are you able to provide a tracking number." Dan sent me a response that everything was shut down, even their currier.
On the 22nd (Tuesday) "Can you provide a tracking number, please?" Dan's response was "Delivery will be on Friday in the am. I think he's making this up at this point. But I'll wait until Friday to see.
Over the course of the next few days I started researching Dan and his company. I found 50 forum posts warning prospective consumers of what I'm going through right now. I'm getting worried.
Friday the 25th - The delivery was to arrive in the am, but no delivery. I send Dan another e mail explaining my frustrations, but I honestly do think he cares. It seems to be the way he chooses to do business. I again asked for the name of the shipper and a tracking number, or send my money back. He reapomded that he will call the courier and get me a tracking number. Seriously?
Saturday 26th - I again asked for the name of the shipper and a tracking number, or a refund, or legal action.
Today is the 28th - Dan provided me with a BS tracking numer that doesn't work. I called the courier... They told me that it looks like one of their numbers, but it hasn't ever been scanned, which means that it has never been picked up! This guy is a real piece of work.
Please get the word out that Stebro Ltd seems to be in business to rip you off!
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