My wife and I booked a car for the Christmas holiday seasion. This was done a few months prior and done online.
When we arrived at SFO, we took the train to the rental and then their shuttle van came to take us to the off-site rental location. Once there, they guy pulled up our reservation and asked if we'd gotten the phone call.
When we asked what phone call, he swiveled the computer screen around to "prove" that they had called us a month before and informed us that the rates had DOUBLED from what we were quoted ($23/day to $46/day). This was for a car that it took us approximately 20 minutes to fill out the inspection report prior to taking the car so we wouldn't get charged for it later (would have been easier to report what HADN'T been damaged).
In the lobby at the time, there were at least two other people that were getting scammed in one form or another (required to buy extra insurance, Huge fees for one-day only rental above and beyond the published rate, etc...)
We also rented a car-seat for our baby (at $5/day), which looked like crap and couldn't be buckled in backwards (as our baby should have been).
Would NEVER rent again from these jokers.
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