I just want to share a recent bad experience that I had from Payless Rental in Orlando, Florida. I flew in from Chicago; I had rented an economy car through orbitz.com. All was pretty standard fare. I arrived in Orlando, took the Payless shuttle to their off-site parking lot, went into their office to get my car. Once there, I was asked, as expected, for my driver's license and credit card. But then I was asked for my drivers' insurance card. I answered, that I don't carry that with me. The service rep answered in a very cool way that I was not possible to rent a car if you don't have the driver's insurance card. I was very furious the way she said, bring my anger back to normal I explained her that it makes no sense to me that I should carry with me for my own protection. And also told her that I was renting cars from 20 years and I was never asked for the insurance card, and besides, nothing on my Orbits confirmation receipt which I showed her tells me that I need to have this with me. She answered, that she doesn't care what the Orbitz receipt says, and that I have to have an insurance card with me, or else I she can't rent you a car. She proceeded to show me photocopies of scroll screens that appeared to be from Payless' own web site in the terms and conditions section. I asked her that I need to rent car and now that I am helpless please help me. She was so rude that she mocked me and simply ignored me. I think if it's their policy then they should inform their customers prior. I will never ever trust this foolish and lousy and of course pathetic place ever in my life.
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