I would like to relay my most recent experience at the Tire Plus Store at 1354 Wickham road. On Sunday 8/24/03 I had an appointment for an oil change and tire rotation also known as your Good Service After waiting an hour after my scheduled time of 11am, I called a friend to pick me up. A few hours later I was called to come get my truck. The wait time is nothing when compared to what ensued!
When I got to my truck, I noticed that the front tires were dirty as they were when I brought the truck in. I went back into the store and asked the man behind the counter how they rotate tires. I was told front to back, back to front I then told him that my tires had not been touched as the front was dirty when I brought the truck in and they were still in the same position. He stuttered a little, seeming not to know how to answer and closely examined my bill. He told me that nothing was noted on the bill for tire rotation, I told him it was included with the supposedly Good Service
Then another gentleman came up and the first man told him my complaint. The other, I assume a manager, told me that they do not rotate everyone's tires because they don't know everyone's rotation schedule and besides I did not request it. I told him that I should not have to request a service that is listed as part of the package and that his answer to my question of why services offered were not rendered was very lame.
Gathering from his comments, I am assuming that my tires were not rotated on previous visits. How has this affected my tire's performance? How many other people have taken their car in and assumed, but not asked directly, that they received a rotation when in fact they may not have?
I then learned that my mother had taken her car in for a flat tire the week before and left with four new tires. Fortunately I still have her old tires and will take them to another company to verify that they indeed need to be replaced.
I cannot tell you have much this entire incident has bothered me! I firmly believe in paying a fair price for a service. However, when I am taken advantage of, and clearly thought of as a fool, I get incensed!
I sent a letter to the headquartes in Tampa and a customer service rep called me. I explained my complaint and he assured me a manger would call. One did who had no idea about what I was talking about. I kept being promised that a district manager would call me but no one has. I have given up trying to complain to the comapny. I will let everyone I know not to use this company!
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