On 10Nov. 2010 my family and I drove my 2003 dodgeram 1500, quad cab pickup truck to the Park Plaza Dodge Delearships Service Center, being I'd had made an appointment with them through their web site. My family and I arrived at Park Plaza Dodge Delealerships service center, I communicated to a Mr. Patrick Keegen about the automotive problems ofmy truck, vibrates at idling, vibrates at highway speeds, lack of acceleration and lack of performance. Mr. Patrick Keegen say he'll have my truck connected to an automotivediagnostic machine to determine what's wrong with my truck mechanically. So, Mr. Patrick Keegen call Enterprise Car Rental Agency to pickup my family and I, drove usto its agencys office to make arrangements to rent a car. The same day, I was at home when Mr, Patrick Keegen called andtold methe diagnoistic machines results, my trucks engine was running on five cylinders, three cylinders were not operating, being my truck have an eight cylinder engine. Mr. Patrick Keegen said he will find out the cause of this automotive problem. The next day, during the mourning I receive a call from Mr. Patrick Keegen, from Park Plaza Dodge service center, telling me my truck needed rockers and the cost is one thousandseven and thirty six dollars, so I thought about it and Itold him, do the major repairs, knowing it will bring my truckup to par. Later in the afternoon I receive a call from Mr. Patrick Keegen saying my truck is ready you can pick it up. I was delighted that Park Plaza Dodge service center had repair my truck so quickly, being it was a major repair. My familly and I drove the rental car to Park Plaza Dodge service center, I returned the rental car, pick up my truck, drove it home. On the way home the truck seem to perform o.K., I was satisfied with its performance. My truck perform to my satisfation for least then a week then my truck started back vibrating while idling, vibrating at highway speeds, lack of acceleration and back to the lack of goodperformance that I was use to. The next day my family and I drove my truck back to Park Plaza Dodge service center and told Mr. Patrick Keegen that his mechanic (s) did a lousy job on my truck and I expect them to rectifiy the problem scine I had pay all this money to get it fixand will I have to pay for another rental car? Mr. Patrick Keegen saidit is possible, if his mechanic (s) find somethimg else wrong with mytruck. I question Mr. Patrick Keegen about how fast his mechanic (s) were in repairing mytruck.in a short period of time my truck was ready and it was a major repair. I ask Mr. Patrick Keegen could his mehanic (s) being so much in a rush that the mehanic (s) made some mistakes in placing the engine part back on in there right places on the engine. Mr. Patrick Keegen said no. Mr Patrick Keegen said he'll put my truck on the automotive diagnostic machine again and go from there. A week went by and Idecided to call Mr. Patrick Keegen of Park Plaza dodge, because I did'nt hear from him in about a week. I ask him didhis mehanic (s) rectified the autmotive problem with my truck and Mr. Patrick Keegen said no', but your trucks cylinder head is broken and in need of valve guides, the cost is fourthousandsixhundred dollars. I said", what a rip off how come this broken cylinder head did'nt show up on the automotive diagnostic machine test when my truck was connected to your machine the first time", I said to Mr. Patrick Keegen. Mr Patrick Keegen had an answer, there is a lot of sludge in the engine and so the mehanic (s) miss the broken cylinder head. But I don't buythat at all, either Mr. Patrick Keegen is covering for his mehanic (s) msitakes in the repair of my truck or they are running a scam on me to pay for another major repair that is twice as much as the first one. With all the money I paid ($1736) you would think I will receive the full diagnostic test results when my truck was connected to Mr, Patrick Keegens automotive diagnostic machine the first time around. If I'd known the whole diagnostic results, meaning the replacement of the rockers and the cylinder head, then I would'nt had the first major repair donereplacing the rockersand replacing the broken cylinder headwould have been out of my price range. Park Plaza Dodge Service Center needs to be investigated bad. Park Plaza Dodge did'nt even give me a ten percent (10%) discount onthe major repairs cost, when I went through Park Plaza Dodge Delealerships web site. If you make an appointment through their web site you get ten percent off on the cost of repairs, which I did'nt receive.
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