I had my vehicle towed to Omeara Ford in Denver, Colorado for my 2005 Ford F250 diesel not starting and having alarm issues. Two days later I called and found out that the technicians were performing factory recall work without my knowledge and damaged my radiator in the process.
They claim that one of the hoses leading to the water reservoir from the radiator was fixed before and they broke that repair performing their factory recall work that I never authorized. I do not know to date what factory recll parts were replaced. They claim they got a verbal ok to do this from my wife who knows nothing about vehicles and really didn't understand what they were talking about.
They claim now that I must pay $750.00 for a new radiator and they will cover the labor. A normal radiator price for this truck is $250.00 so they are inflating the price of the whole job to really in essence make me pay for the whole job.
I or my wife have never signed a work order, and have never authorized any work to my engine or radiator. They were aggresive in getting extra work from the factory and damaged my truck in the process. I was told by the Service Manager that this was all they could do.
There are many bad reviews online about this dealership and their practices. I am filing a complaint with Ford, and the State of Colorado for this action against myself. I will also file a claim with the Consumer Fraud Division. Last, but not least I will file a claim in the Small Claims Division of Denver.
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