I had arranged nearly 3 weeks in advance of a pick up from FL to CA. I explained to the sales rep that I had a narrow window to work within to get my vehicle picked up as I travel out of state for work. The salesman was knowledgeable, courteous and professional, and said that wouldn't be a problem, they have a certain list of drivers they use that are dependable and reliable. So, I went ahead with the down payment of $190. This was for Order # 6598-GS.
When the day of the transport came, I called to confirm. At that point I was told they didn't have a driver and were working on it and would give me a refund if I liked. I asked if they had known they didn't have a driver, why didn't they tell me a few days in advance? It's now literally at the last minute in trying to find a transporter. I was transferred to a supervisor, Barbara. She went on to try to arrange some deal which made no sense (the price didn't change, it was just paying the driver the full amount and getting the deposit back). When I stated things just kept getting worse, she said I was a "negative person, don't take it personally". I was offended! I advised I was stating the facts, it had gotten worse, it wasn't personal between her and I. She then proceeded to talk over me stating we are on a recorded line and wasn't going to lose her job because of me. I advised her that the recorded line is fine, I am not yelling or swearing or making derogatory remarks. She then said call back when I can speak to her normally and hung up me. Yes, that's right, hung up on me! The picture of unprofessionalism.
So I called back, a dispatcher rep answered the phone who was polite and courteous and stated the supervisor was out of her office. Go figure. So I asked her to just refund my deposit and I'll find someone else.
Bottom line experience: stay away from this company. Pay a little more if you have to, they are not worth the little bit of savings. Customer service is as worse as possible outside of a 3rd world country.
To make this case even more unbelievable, per an email from the salesman the next day: The company is owned by Susan Castillo, and run by Lienne Paez. There is no Barbara, Beth, Sharon, etc. They are all Lienne who is good at changing her voice. They manage to ship about half of the orders that they book. And screw over the rest. They had me convinced that messed up orders were cheerfully refunded. They aren't. They promise refunds in the hopes of dragging things out past the 60 day limit for filing a charge back. Wow. Now I know why she was trying to make some deal related to not disputing my deposit.
They are scammers! Be forewarned!
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