My car was towed, which I take full responsibility for. I tracked itdown to this place, called in and got a price. I was quoted a whopping$187.50 a mere 2 hours after being towed from parking on the street ata crowded restaurant. If I got there before 10 AM the next morning, theprice would be honored. After that it jumped up $20 or so. Although nothappy, I arrived a full 15 minutes before the specified time.
The ogreat the desk named Jose, hiding behind his window, kept busy for a good10 minutes making photocopies and filling out paperwork with the skillof a 6 year old. Then he sent me on a ten minute hike to retrieve theidentifying documents from my car.By the time I returned it was wellafter 10 AM so he charged me the additional fee. When I objected hisfirst response was to threaten calling the police and told me to leave car-less if Ididn't like it! This place is a joke, and Jose needs to be fired.
It's unclear whether the company owners, Jenette Rash and John Waltmon, also involved with Fast Tow Wrecker Service, (www.fasttow.net) have any clue that their company is being run like this. I am very aware that the nature of the business requires employees to be firm, and that many 'customers' come in with guns blazing. I, however, am not one of those people. I have full control of my temper and was very willing to pay what I was quoted over the phone. I do not, however, appreciate the bait and switch, nor do I appreciate the abrasive attitude of the coward behind the window.
Alittle bit of decency would have gone a long way, now they're going tohear about it on every review site I can find. And it won't stop until Jose gets fired and/or I get my $20 back. That's right, $20. What's it worth to you now?
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