On 11/24/03 I visited Auto Zone's store at 746 N. Country Club Dr.in Mesa. There was just one guy ahead of me and he talked about 5 minutes with the Auto Zone employee Jose in spanish about a Slick 50/ oil package for $ 12 in spanish.
When it was my turn I asked Jose how much they would take for a radiator for a '93 Ford Aeorostar with a 3.0 l engine. Jose started to punch in something into his computer then disappeared without saying a word, talked to another associate.
When he returned and asked me for the third time to repeat what I was looking for I asked him if he was listening at all to me, not being able to memorize 3 things.instead of apologizing, Jose told me that now I would have to wait until he would be done with all the other customers in the store and walked away. When I asked him for his manager he told me "I am the manager" (what was not true, as I found out later) When I asked him for the name of the regional manager, he just ignored my question. I called the regional office (after getting the information from Auto Zone's website) left a message for Bryan Goddard (623) 936-5691, he never returned my phone call. An email to Auto-Zone, asking if that is waht they understand under "excellent customer service" was never returned.
If you plan to shop at Auto-zone be prepared to repeat yourself at least 10 times, don't critizise their employees, even if you are under the impression to be dealing with idiots and don't expect any response from their management if you are not happy with their customer service!
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