I had visited a jiffylube on nifong a place where i had been a customer for the last few oil changes i was pleased with the costumer service and the quick service i mean who wants to wait forever for just a oil change!!! Well earlier in the week i had went and requested an estimate for the labor cost of replacing a a serpentine belt, on saturday 5-29-10 i arrived at jiffylube i was approached by an employee i explained what i had needed which was belt replacment, we were there about an hour in a half maybe an hour and i was approached by i believe it might have been the manager he had a different shirt on that was different from the other employees he said to me that they had gotten on two of the three belts i needed for my vehicle, the belt that controls the air conditioning would eventually shread if the put the belt on because there was an issue with my decompresser, but if i wanted them to they would put it on, i didnt see the need in wasting that belt so i said that i didnt want them to worry about the ac belt. A few minutes later we were cheking out they dropped the price due to less labor we were checked out and were told that the belts were tightened and we were ready to go. And 6-1 i was driving my husband to a new work assignment he had to be there at 2:20 am we made it to broadway and providence at the phillipes 66 my car begin to overheat my battery light came on and my brake light. I was wondering what was going on we pulled over and my husband opened the hood of the car and noticed that one of the two belts had fallen of and was still in fair condition as far as he and i could see. We sat in the parking lot for almost two hours my husband couldnt go to his new assignment and i had to call my boss at two in the morning we could not get a ride home it was raining off and on hard at times and we had a long walk, i asked the gas station attendent to ask his manager not to tow my car and that i would be back first thing in the morning. I am going to call jiffylube first thing in the morning i never thought that this would happen i mean if they were not sure they could do the work then i feel that they should have referred me to another place or double checked to see if the belts where totally secure i am still up at 4 in the morning trying to figure out how to get my car to jiffylube.
0 comments