When i went to jiffy lube, Glendale Store #1296, on March 27 i went in for 3 things: an oil change, tires rotated, and air filter changed. The service tech reccommend other services and explained what could happen to my engine if items were not done. I agreed to a fuel filter service $49.99 and a auto trans drain fill svc $29.99 (which originally was going to be 89.99)
After paying the invoice, i was reviewing the service checklist and asked about the serpentine belt, which was marked - visual o.K. The tech said "yes that it was checked". I left jeffy lube after 1 hour of waiting for these changes and complained, the manager gave me a 10% next oil change. ($1.90)
I then went on to an other automotive appointment where my broken antenae was getting replaced. After the tech there finished the antenea job, he looked under my hood for any preventitve repairs. Boy, was i sure surprised when he said that i need to replace my serpentine belts. I told me i had just came from Jiffy Lube and they checked it. He said no way did the check it, and ok it. It needed replacing bad, and it did, cause he showed me. He then called the manager edwin duarte at the glendale jiffy lube and explained the situation. I did change out my serpetine belt from my other tech, not from jiffy lube.
I then took the old, cracked, almost broken serpentine belt to glendale jiffy lube that afternoon and asked "how did the service checklist get a -visual-ok? Especially when i asked the tech specificlly on that item. Either the tech did not know what her was doing or either he lied."
The assistant manager, Armando Villelaz said "he probably lied" (the manager left for the day)
At this point i don't trust any jiffy lube employee on their recommendations. I want went to the jiffy lube customer service on-line and complained on march 27. Today is march 30 8pm - i still don't have a response. I asked for a refund on items they recommend. $79.98.
Also when i was in the glendale store complaining, a lady customer came up to me and said jiffy lube was netorious for recommending services that were not need. It was on the news. That why she only get her oil changed there. As for me, i have been going to jiffy lube for the past 15 years. I will never go back!
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