I had been billed $500.00 for brand new struts on the complete statement of $800.00. This willnot have occurred since simply 17 weeks previously I paid $351.00 for struts which supplied A - 25 year transferable warranty. You may determine Merlins Woodstock had no method of understanding this. But that isn't accurate. Because computer methods are “networked”, which merely indicates pcs keep in touch with one another like a primary program pc, there's no cause Merlins Woodstock IL did not understand of the sooner strut replacement. I understand this since I am within the computer company. Besides, do not they identify Merlins function once they view it? The Crystal Lake Merlins underneath the preceding supervisor (truthful) usually did.
I had been wanting Merlins Woodstock to become skilled and never have to be informed this, and so I did not study my fix records, instead, I respected them. Sadly, that confidence was broken when later I recognized the mistake weeks later.
What made this worse was the truth that in my own 2nd visit I requested them to check on the leading end steering which I thought the thumping I noticed was because of the TIE-RODS. However on that evening I had been billed $800, for struts, and guaranteed by store supervisor Paul Berenger that every other repair center around might cost the exact same. However the issue stayed. Six months later I delivered a 3rd period using the SAME ISSUE (thumping from front-end), and when again described my problem for that TIE-RODS. This time around another person at Merlins (apart from store supervisor Paul Berenger) required me significantly and changed the TIE-RODS – for $300.00.
This implies on my second visit they misdiagnosed the thumping issue and wrongly billed me $800 struts that just had 15,000 kilometers in it of course if must be changed must have been protected under warranty anyway.
They might not identify issues properly and billed for products currently included in guarantee. I unnecessarily paid $800 for struts that did not require alternative. This really is equally major incompetence and scam.
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