We purchased a 1997 Dodge Dakota sport from them in 1997. At this time we purchased an extended warranty also. 5 years or 100,000 miles bumper to bumper coverage. Plus 24 hour nationwide road assistance, towing and hotel rental.
Last week my truck broke down 100 miles from my home town and the town in which Cumberland Dodge is located. I had the truck towed to the nearest Dodge dealership in the knoxville vacinity. Now Cumberland Dodge has given us these options when it comes to having the truck fixed. We are only at 51,000 miles and it has not been 5 years, so it should be totally covered.
1. Pay towing of $55.00 to Sexton Auto Group (dealership outside of Knoxville), plus pay an additional tow charge of $150.00 to $200.00 to have the pickup towed to Cumberland Dodge in Cookeville, TN. They will only reimburse us $35.00 for towing. Then they will repair the truck under the warranty.
2. Have the pickup fixed at Sexton Auto, pay $55.00 for towing and a $100.00 deductable on the repairs. Sexton knows of Cumberland Dodge's reputation and does not trust them to pay the bill. So we have to personally pay for the repairs, approximately $1000.00 and then try and get this money back from Cumberland Dodge.
Other problems with dealership:
1.interest Rate - when we purchased the truck they did not tell us the interest rate till we where signing the papers. It is 18%. They told us and I quote" if we paid the loan on time for 6 months Chrysler would lower our interest rate". Chrysler has nothing to do with setting the interest rates on any loan, the dealership sets the rate. So we never could get the interest rate lowered.
2. Fibration in back end of truck - this has been there since we purchased the pickup. Cumberland Dodge has never been able to correct this problem. We have put 6 sets of tires on this pickup and it only has 51,000 miles on it. Chrysler only covered one set of tires. Refused to do anything further to correct the problem.
3. Emergency Brake release - this does not release right and the brake light will stay on in the dash. This they also could not fix.
4. Blinkers - they work sometimes and then sometimes they don't. Another problem that they could never find the cause of or correct.
Address of Dealership:
Cumberland Dodge
1540 Interstate Drive
Cookeville, TN 38501
931-526-9607
They are a big dealership and handle many other makes of vechicles.
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