Basic facts
They sold us a new car
yet on the contract it said used 30000 miles.
Took it back three weeks later.
Got and was charged for a 1995 ford explorer but it wasn't a 1995 ford explorer that we got, it was a 1992. Which had a bad transmission and the 4 wheel drive didn't work.
So we took it in when the tranny got worse.
Traded up to a 1999 chevy blazer which the manager said i had until the end of the month to pay more down payments.
It was then repossessed from my work in scottsdale at gainey ranch. On 9/19 to my utter horror and embarrassment.
Now they want another thousand dollars from me plus 350 for towing to get my broken car that is not a 95 but a 92 back.
The manager will not give us his last name, he is rude arrogant and smug.
The sales person that witnessed his misrepresentation and outright lies is conveniently no longer there, nor is the previos manager or sales person.
The following complaint was submitted to the Bureau on 9/19 7:49: 32 PM:
Customer information:
Michele d
Company or organization information:
CHAPMAN PHOENIX AUTO CENTER
1660 W. Bell Road
Phoenix, AZ United States 85023
(602) 278-5090
Complaint information:
Complaint #: xxxxxxx
Complaint Type: General Complaint (not a car maker)
Date Received: 9/19
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Contract Disputes
Complaint:
chapman of phoenix sold us a new car - stated used on the contract. They wanted it back 3 weeks later. We traded and used the applied down payment for an explorer - 31% interest. It had a bad transmission; we traded up for a newer car. 3000 more down for better interest. Manager said had till end of month.
Today they towed it from my job! Manager lies and won't give last name. Sales man no longer there. They switch managers and sales people so often so they aren't accountable for the deals they speak, then they try and soak more money out of people or they somehow lose their car with no warning or no fair options. Coverup lies. My husband is disabled i am in pain from an auto accident trying to work and we have a daughter. Am i supposed to lose 5000 $ and have no car for groceries work school doctors? Please advise.
Desired Settlement: Other (requires explanation)
Settlement Explanation:
REFUND ALL DEPOSITS
RETURN CAR
ADMIT TRUTH
FINED
SUED
Customer Service Rep: Mr. LEWIS THE MANAGER WOULD NOT GIVE
Product or Service: CHEVROLET BLAZER
Model Number:
Account Number:
Order Number:
Salesperson: Mr. BERARDO NO LONGER AVAIL?
Payment Made: Partial Payment Made
Purchase Price: 15000
Disputed Amount: 15000
Payment Method: Cash
Purchase Date: 9/1
Problem Date: 9/19
Complaint Dates: 9/19,9/19,9/19
The bureau that will handle your complaint is:
The Better Business Bureau
4428 N. 12th Street
Phoenix, AZ 85014 -4585
Phone: (602) 264-1721
Fax: (602) 263-0997
Email: complaints@phoenix. BBB.org
WWW:http://www.phoenix. BBB.org
Michele
PHOENIX, Arizona
U.S.A.
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