The following complaint was submitted on 2/8 2:04: 16 PM: CUSTOMER INFORMATION: Pete Jason Helfrich129 Pease RoadSpencerport, NY United States 14559Daytime Phone (585) 230-0697Evening Phone (585) 352-0116COMPANY OR ORGANIZATION INFORMATION: Doan Dodge3975 West Ridge RoadRochester, NY United States 14626 (585) 225-8000COMPLAINT INFORMATION: Complaint #: 1382210Complaint Type: General Complaint (not a car maker) Date Received: 2/8Primary Complaint Classification: Refund PracticesSecondary Complaint Classification: Contract DisputesComplaint: I got a phone call shortly after you sent me a confirmation letter about my case from John Frase. He had a real bug up his rectum over the fact that someone had the nerve and brains enough to complain about getting "The Brush Off", on my refund. I wish I had written the names of the 5 other slick talking crooks I have dealt with before him; yet with his arrogant attitude, he reminded me of the other "clown - a -saurus -rexes" that I talked with. He said a payment has been made to my loan company (and that what the 5 other jerks said before him).. I have yet to hear back from the loan company, that the check was sent to them. I have talked to at least 20 other people (from work and in my travels) that have been lied to, swindeled and jerked around by the "Doan Family Of Schiesters".. My uncle (Donald Finnegan) bought a lemon 1996 Dodge Dakota, that he has had repaired 3-4 times for engine/tranny/electrical/overheating problems; over $2,000 in repairs for a truck with a warantee-that seems to have more loopholes then "Swiss Chease".. He is having a lawyer investigate them. My point is, this is not an isolated incident; this is a pattern from this company. They are as crooked as George Bushes special interest campaign backers. I just want verification that they have paid my loan company. I will never step foot on Doan's soil, again. Not even to use thier restroom; I would rather wet myself. Desired Settlement: RefundSettlement Explanation: I want written proof that DOAN has finally (after 6 month of dicking around with them) re-paid what my refund on the cancelled warantee is... I wish I could charge them time and a half for all the man hours I have wasted in an attempt to get back the money I am owed from them... I would rather buy ENRON stock, or take advice from Martha Stewart, then to purchase a can of soda (let alone a vehicle)-at thier dealership. They get the "Crook Of The Year Award" in my book. Customer Service Rep: Mrs. John FraseProduct or Service: Extended WaranteeModel Number: Account Number: Order Number: Salesperson: Payment Made: YesPurchase Price: Disputed Amount: Payment Method: CashPurchase Date: 6/21Problem Date: 9/22Complaint Dates: 9/22,10/15,11/19The bureau that will handle your complaint is: Better Business Bureau741 Delaware Ave., Ste. 100Buffalo, NY 14209 -2201Phone: (716) 881-5222Fax: (716) 883-5349Email: [email protected]: http://www.upstateny. BBB.orgPeteSpencerport, New York
U.S.A.
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