The following complaint was submitted on 2/8 2:04: 16 PM:
Customer information:
Pete Jason Helfrich
129 Pease Road
Spencerport, NY United States 14559
[email protected]
Daytime Phone (585) 230-0697
Evening Phone (585) 352-0116
Company or organization information:
Doan Dodge
3975 West Ridge Road
Rochester, NY United States 14626
(585) 225-8000
Complaint information:
Complaint #: 1382210
Complaint Type: General Complaint (not a car maker)
Date Received: 2/8
Primary Complaint Classification: Refund Practices
Secondary Complaint Classification: Contract Disputes
Complaint:
I got a phone call shortly after you sent me a confirmation letter about my case from John Frase. He had a real bug up his rectum over the fact that someone had the nerve and brains enough to complain about getting "The Brush Off", on my refund. I wish I had written the names of the 5 other slick talking crooks I have dealt with before him; yet with his arrogant attitude, he reminded me of the other "clown - a -saurus -rexes" that I talked with. He said a payment has been made to my loan company (and that what the 5 other jerks said before him).. I have yet to hear back from the loan company, that the check was sent to them. I have talked to at least 20 other people (from work and in my travels) that have been lied to, swindeled and jerked around by the "Doan Family Of Schiesters".. My uncle (Donald Finnegan) bought a lemon 1996 Dodge Dakota, that he has had repaired 3-4 times for engine/tranny/electrical/overheating problems; over $2,000 in repairs for a truck with a warantee-that seems to have more loopholes then "Swiss Chease".. He is having a lawyer investigate them. My point is, this is not an isolated incident; this is a pattern from this company. They are as crooked as George Bushes special interest campaign backers. I just want verification that they have paid my loan company. I will never step foot on Doan's soil, again. Not even to use thier restroom; I would rather wet myself..
Desired Settlement: Refund
Settlement Explanation:
I want written proof that DOAN has finally (after 6 month of dicking around with them) re-paid what my refund on the cancelled warantee is... I wish I could charge them time and a half for all the man hours I have wasted in an attempt to get back the money I am owed from them... I would rather buy ENRON stock, or take advice from Martha Stewart, then to purchase a can of soda (let alone a vehicle)-at thier dealership. They get the "Crook Of The Year Award" in my book.
Customer Service Rep: Mrs. John Frase
Product or Service: Extended Warantee
Model Number:
Account Number:
Order Number:
Salesperson:
Payment Made: Yes
Purchase Price:
Disputed Amount:
Payment Method: Cash
Purchase Date: 6/21
Problem Date: 9/22
Complaint Dates: 9/22,10/15,11/19
The bureau that will handle your complaint is:
Better Business Bureau
741 Delaware Ave., Ste. 100
Buffalo, NY 14209 -2201
Phone: (716) 881-5222
Fax: (716) 883-5349
Email: [email protected]
WWW:http://www.upstateny. BBB.org
Pete
Spencerport, New York
U.S.A.
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