I went to NTB on 1/16/10 for an oil change. For the third consecutive time they put 5/30 weight oil in my vehicle. This vehicle calls for 10/40 weight oil. They put the same 5/30 weight oil in my 2001 Lincoln Townar, which calls for 50 weight oil. This seems to be their practice to put lighter - less expensive oil in their customer's vehicles. As usual they reccomended additional service. This time it was A loose belt on the power steering pump, which I declined. When I started the car the next morning it was smoking and leaking power steering fluid. When I checked under the hood I discovered that the top of the pump was broken and it's contents had broken off inside of the pump and clogged up the regular flow of fluid. When I went back and complained about this and other incidents of poor/fraudulent service the manager told me to leave and take my complaint to corprate. I refused to leave until he checked out my complaint. During this process he continued to be rude and threatning. At one point he had the mechanic, who worked on my car, get in my face telling me how he did not take the cap off and how he did not apreciate me calling him A lie. I never called him A liar, I simply stated that someone did. I felt very threatend and and I felt this was extremely unprofessional. The manager kept telling me how simple this problem was and apologizing for A prior incident. However simple he might have thought it was, it was not simple to me at all. This vehicle is A vintage 1976-MonteCarlo - mint condition -with only 32,600 miles. It's not simple when all I wanted was an oil change. So I left feeling threatend, cheated, disrespected and very unsatisfied! Before I could get home, the manager had called. When I returned his call he informed me that he would get me A new pump, however I would have to take it some place else to have it installed. And that since I was not satisfied with their service to take all my vehicles (four) someplace else. That was rude and very unprofessional. After ruining A vintage automoble, I did not need him to tell me to take my buisness else where. I need national tire & battery to replace the 5/30 with with the factory required oil. I need National Tire & Battery to pay for the installation of the new pump. I need National Tire & Battery at 4453 Southwest Highway to stop deceptive & fraudelent practices. A prior incident I referred to earlier was-I went their for warrentee work. When the work was completed the mechanic returned my van keys to me, however the staff never called me to the counter to check out, so after about fifteen minutes I left, since the work was warrenteed and I didn't owe any money. This was around 10:00am. Later that evening about 5:00P.M. This same manager called my home and told me that my vehicle was ready to pick up. The call woke me up so I just said ok. Ten minutes later he called me back and said that I needed new shocks all around the vehicle. The problem with this was that only one month prior I had this very same location install all new shocks, springs and all ball joints, at A cost of over 1,000.00 dollars. His explanation that his reccomondation was based on milage was totally unacceptable because my van had to be on A lift to do the work (which I think was a wheel alignment) so the shocks would have been visable to the mechanic. Second-he never inspected my vehicle that morning becaused I watched the mechanic work through the window in the waiting room and he never aproached my vehicle! Third-I feel that if if he were going by milage and looking at his computer he would have seen that they had installed new shocks just one month prior. He had to be looking at the computer because my vehicle was no longer there. Obviously he never inspected my vehicle. This leads me to think his intent was to mislead and defraud me. This constitutes FRAUD!
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