I purchased a new 2010 Lincoln MKX. About a month later, the THX stereo system failed. There was NOT a sound from the car, except the seatbelt warning. I brought the car back to the dealer and stated the problem. They disassembled the stereo and banged it on the floor. This was seen first hand by my son. It was re-assembled and it still failed to work. I was informed that Ford did not have the part for the stereo amplifier. I would have to wait for Ford to get a shipment of parts. Then they would notify the dealer.
I suggested that the dealer take the part from a similar car that has the identical stereo. The parts people told me that "they were not authorized to do that". They never said it was impossible. When I spoke with the manager he told me the vehicle ID had to be programed from Ford, that is why it was taking so long. I stated that the vehicle ID had nothing to do with the amplifier system. That proved to be a lie.
When I suggested to the manager that a part be utilized from a like system, he hung up on me.
The car is a brand new MKX with 1800 miles and a month old. NO PARTS for it?
I met with the general manager. He told me that he would make calls for me and let me know. That never happened. It is now two weeks and not oned call from the CAPE COD LINCOLN MERCURY dealer.
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