Booked a 4-day rental Sat-Wednesday 9am pick-up 9am return.
Saturday morning: Called 8:15am to ask if rental was ready which it was. Picked up around 8:45am. Asked for smoking vehicle and given a non-smoking instead. Rashanda (employee) claimed thats all they had. I had no choice but to take it. I then asked about return if theres a grace period before avis starts to charge. Rashanda said 1st hr or so is fine but after that keep the vehicle because I will be charged the whole day. I said ok and left. Then on the day of return (8:30am), I had called to ask if interior cleaning was available and was told there was a charge so I told them I'll vacuum the interior and bring it right over.
I got there maybe 10am and the employee had told me she couldnt give me a reciept systems were down and told me she will email the total. I asked her if the total stayed the same and she said yes but can't give me that total because systems were down. So I took her word for it and left. When I checked my email, wouldn't you know it but the charge went from $225.10 to $286! I called spoke to manager, he said he charged me 5 days instead of 4 becuase I was an hour late. I explained to him rashanda had told me a different return policy but he was stubborn and said talk to customer service if you don't like it. Customer service directed me back to the branch manager so I new that wasn't going to help.
It's really dissappointing to know that there employees would lie to make a few extra bucks. Even more dissapointing when the manager is not considerate and doesn't care about customer service as well. I had rented vehicles from avis before and never had an issue like I had today. I can tell you that I will not rent from this low-class, non-trustworthy avis in plano again and will be turning to other rental companies instead.
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