This company is horrible! I was going to be 2 weeks late on my payment, this company recently took over my loan from a crappy buy here pay here place in AZ. I called them an let them know i was going to be late, and scheduled for the late payment as well as my upcoming payment.
The total was 720$, when i spoke with the rep named Sarah she asked me how am I going to pay 720$ and she said isnt that going to put me behind on other bills? I ignored her odd unprofessional statement and said just set the payment up.
When the time for the payment came i noticed an insufficient funds on my bank account, but the money was in there. So I replaced the 35 dollar fee and added another 50$ to my account just in case. I checked my account a little over week later and it hadn't been taken out yet, however there was another insufficant fee??!! I called to ask them Ehat was going on with my payment and why did i get an insufficient funds fee, since the money was in there. Sarah then said dont you remember our conversation on the 23rd? I said no, we did not speak on the 23rd.
I am a very calm, un confrontational person, the only people who get yelled at from me are my kids occasionally, however Sarah said she called me on the 23rd and I yelled at her and said why would i make my payments and why is making payments so important, oh and i also said to just take my van, I dont want to pay it anymore. I asked her to let me hear this conversation i supposably had with her and she told me i would need to contact a lawyer to hear it. I said so your not going to let me make a payment, and she told me they do not want to deal with people like me and they are taking my van. I once again said I did not speak with you and you know that, and i want to hear our conversation right now, she then again said contact a lawyer and the call was dropped.
I have never been so upset in my life, and I am still flabbergasted at how someone can flat out lie to my face and say I had a conversation with them. It blows my mind. I would like to contact a lawyer but do not have the time, resources or money for that. And Im sure she knew that when she refused to let me listen to this conversation. I cant imagine how someone could be so cold hearted, this company is not reliable, they are flat out con artists!
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