I went into the Lugman shop on 07/23 to purchase 1 1/2 inch wheel spacers for my 2008 Toyota Tacoma. Steve was my salesperson, and showed me four 1 1/2 wheel spacers that he had made previously, but not
specifically for me. I told him that I would like to purchase them, so he wrote up an invoice and charged my credit card $214.00. At no time during this transaction did I see a return policy, Steve did not explain any type of return policy, and there was no mention of a return policy on the receipt, invoice or his website.
Roughly 1 1/2 hours later, I left a message on his voice mail asking if I could return them because I found some spacers that would fit my truck better. The product I purchased from Lugman stayed in my vehicle the whole time of ownership, were not installed, and I told him this. He returned my phone call and said that he did not accept returns. I then drove back to his shop to try and explain why I wanted a refund. He still refused a refund, so I asked why I had not seen a no-return policy
on my receipt, invoice, in his store, or verbally from him. He told me that it did not matter if his no-return policy was not posted anywhere, as the parts he sold me were non-returnable. I told him that it was not right to deny me a refund, and he said that it was not right that I was "returning my product for someone else's product."
At this point I told him that I would be filing with the Better Business Bureau, and he said fine and also threatened me not to dispute the charge with my credit
card company since I already signed the receipt.
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