Coach cheats customers. Don't buy their merchandise. I bought $2,000.00 worth of purses online and wanted to return one of the purses. I brought the purse to a Coach store, along with all the original packing materials and the packing slip that came with the purse delivery and the Coach store refused to issue a refund.
They stated that the packing invoice was not sufficient. I told them that this was what Coach had provided in the delivery box with all of the purses and they stated that I needed the original receipt. I asked why did the packing receipt state on it that this could be used for returns? The manager reiterated the clerks position that they could only issue me a credit and not a refund. I logged onto Coach.com to check their return policy and it states that "merchandise may be exchanged or returned at any Coach Store with an original Coach receipt "or" mail order packing invoice."
My advice is don't buy any Coach products. I talked with the manager at the Coach Montclair Calif store and she refused to issue me a refund for my purse and she was militant about it.
Obviously Coach trains their stores to harass their customers. My time is valuable and these stores know that consumers don't have time to jump through all the hoops that they demand to get a refund. They want to sell their products but not issue any refunds even when a packing receipt is provided. They're ridiculous, rude and wasted my time. I brought the original packing slip to the Coach store and they refused to issue a refund. Don't shop or buy Coach cause I know that I will not again!
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